Illusion Commerce Privacy Policy

Effective Date: July 12, 2025

Illusion Commerce ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy applies to all individuals who visit our websites at www.illusioncommerce.com and www.illusionpromote.com and provide any type or amount of personal information. “Personal information” refers to information that identifies, relates to, describes, or is reasonably capable of being associated with or linked to a particular consumer or household.

This policy explains what information we collect, how we use and disclose that information, and our responsibilities and commitments with respect to data protection.

1. Scope and Purpose  

This Policy applies to all users who visit our websites, whether or not they place an order, register an account, or participate in any marketing activities. By accessing our websites, you agree to the terms described in this Privacy Policy.

The personal information we collect may include, but is not limited to: company name, contact person details, address, email, payment information, user-submitted original artwork or design files, project materials, and browsing activity generated through interactions with our website. We collect, use, and retain your information lawfully and only to the extent necessary for business purposes.

2. Information We Collect and How We Use It

A. Automatically Collected Information (When You Visit Our Website)

We automatically collect certain non-identifiable information when you browse our websites. This information is used solely for site maintenance and performance analysis purposes and includes:

- Your IP address and device identifiers;

- Browser type and operating system;

- Date and time of visit;

- Pages accessed;

- Referring website (referral URL).

This data helps us understand how users interact with our website, improve page structure and service content, and is not used to identify specific individuals.

B. Information You Voluntarily Provide

We collect and store the personal information you voluntarily provide when performing the following actions on our websites:

- Submitting a quote request or placing an order, including company name, contact name, phone number, email, billing and shipping addresses;

- Uploading custom design files, original artwork, brand elements;

- Sending inquiries via web forms or subscribing to newsletters;

- Participating in promotions, surveys, or sweepstakes;

- Using live chat, emailing, or calling customer service.

This information is used for fulfilling orders, providing customer support, marketing outreach (which you can opt out of at any time), and pre-filling order forms.

If you no longer wish to receive promotional or marketing emails from us, you may click the “Unsubscribe” link at the bottom of each email or send a request to privacy@illusioncommerce.com. We will process your request within a reasonable timeframe.

C. Special Statement Regarding Customer Designs and Intellectual Property

We respect our customers’ design copyrights and business confidentiality:

- All artwork, design drafts, brand elements, and unpublished designs uploaded by customers are treated as confidential information;

- We will not use these files for advertising, portfolio display, or derivative creation without your written authorization;

- All design files are securely stored and used solely for fulfilling your orders;

- Upon project completion, we will archive or delete the files within a reasonable retention period;

- Customers may submit a deletion request at any time.

3. Use and Disclosure of Information

We only use and disclose your information under the following circumstances:

- Order Fulfillment and Service Delivery: We may share your information with logistics providers, payment processors, sample suppliers, and production factories necessary to fulfill your order.

- Technical Support and Data Analysis: We use analytical tools (e.g., Google Analytics) to improve service performance and website experience.

- Legal Compliance: We may disclose information in response to valid legal requests from courts or law enforcement agencies.

- With Your Explicit Consent: For example, if you grant us written permission to showcase your design work as part of our portfolio or reference material.

We do not sell your email address, payment information, or design files to any third party for promotional or remarketing purposes.

If you prefer that we not share certain information, you may opt out at any time. Please note, opting out may impact the availability or quality of certain services.

We do not sell your personal information or share it with third parties for cross-context behavioral advertising. If we intend to change this practice in the future, we will notify you in advance and obtain your explicit consent before doing so.

4. Cookie Policy

Our websites use cookies and similar technologies to enhance performance, analyze traffic, and improve user experience.

Types of cookies we use include:

- Essential Cookies: These are necessary for the basic functioning of the website, such as enabling shopping carts and account login features.

- Performance Cookies: These help us analyze website traffic and usage patterns to optimize content and navigation.

- Functional Cookies: These remember your preferences, such as language or region settings, to enhance your personalized experience.

- Advertising Cookies (Optional): These are used to deliver personalized recommendations or promotions, and are only activated with your prior consent.

You can control your cookie preferences via your browser settings or the cookie banner on our site. California residents may also use the “Do Not Sell or Share My Info” link at the bottom of our website to exercise opt-out rights.

If your browser is enabled with the Global Privacy Control (GPC) signal, we will treat it as a valid request to opt out of the sale or sharing of personal information and will accordingly disable advertising cookies for your session.

5. Retention and Security

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law. We implement the following security measures to prevent data breaches and unauthorized access:

- Role-based access controls on sensitive files;

- Encryption of uploaded customer files;

- Internal staff training and access management policies;

- Confidentiality agreements with service providers.

Please note that despite our efforts, no method of transmission over the Internet or method of electronic storage is completely secure. By using our website, you acknowledge and accept this inherent risk.

We retain your personal information based on the following principles:

- For as long as necessary to achieve the original purpose of collection;

- As required for legal, tax, audit, or regulatory obligations;

- As needed to preserve our legitimate business interests (e.g., transaction records).

You have the right to request deletion of your personal data unless we are legally required to retain it.

6. Your California Privacy Rights

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have the following rights:

- Right to Know: To request information about the categories of personal information we collect and how we use it;

- Right to Access: To request a copy of the personal information we hold about you;

- Right to Delete: To request deletion of your personal data that we have collected;

- Right to Correct: To request correction of inaccurate personal information;

- Right to Limit Use of Sensitive Personal Information;

- Right to Opt-Out: To request that your personal information not be sold or shared with third parties for advertising purposes;

- Right to Non-Discrimination: You will not be penalized or discriminated against for exercising any of your privacy rights.

Sensitive personal information includes, but is not limited to, your payment and billing information, precise geolocation, and any original artwork or design files you upload. We will not use or share such sensitive information for advertising, profiling, or third-party sharing without your explicit consent.

To exercise any of these rights, you may contact us using the methods listed in Section 11.

📧 Email: privacy@illusioncommerce.com  

🌐 Website: www.illusionpromote.com/privacy (includes "Do Not Sell or Share My Info" page)

We will process your verifiable request within 45 days. In certain cases, we may require additional information to verify your identity.

7. Data Security and Retention

We are committed to safeguarding all information you submit to us from unauthorized access, disclosure, alteration, or destruction. To this end, we implement the following physical, technical, and administrative safeguards:

- SSL encryption to secure data in transit;

- Encrypted storage and restricted access for uploaded design files;

- Staff training on data privacy and access control;

- Confidentiality agreements with contractors and third-party service providers.

While we take reasonable steps to protect your information, no method of transmission or storage via the internet is 100% secure. By using our website, you acknowledge and accept this risk.

We retain personal information in accordance with the following principles:

- Only as long as needed to fulfill the original purpose of collection;

- As required to comply with legal, tax, audit, or regulatory obligations;

- For the time necessary to protect our legitimate interests (e.g., transaction records).

You have the right to request deletion of your personal information unless we are legally required to retain it.

8. Children’s Privacy Policy

Our website is intended for general audiences but is not directed to children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have inadvertently collected such information, we will promptly delete it from our records.

Parents or guardians who discover that their child has provided us with personal information without consent are encouraged to contact us immediately at privacy@illusioncommerce.com.

To comply with the Children’s Online Privacy Protection Act (COPPA) and relevant international data protection laws, we:

- Do not knowingly solicit or collect data from individuals under the age of 13 through online forms;

- Do not use any identifiable child data for marketing purposes;

- May implement appropriate age verification mechanisms if necessary.

9. Third-Party Links

To enhance your experience, our website may contain links to third-party websites (such as payment processors, logistics tracking portals, social media platforms, or external resource tools). These links are provided solely for your convenience and do not imply our endorsement of the linked sites or their privacy practices.

Please note:

- Once you leave our website via a third-party link, your interactions with that site are governed by its own privacy policy and terms;

- We are not responsible for the actions, content, or data practices of any third-party website;

- We strongly recommend reviewing the privacy policies and terms of service of any third-party site before submitting personal information.

If you encounter any suspicious or inappropriate behavior while interacting with a third-party platform, please notify us at privacy@illusioncommerce.com.

10. Changes to This Policy

We may revise or update this Privacy Policy periodically to reflect changes in applicable laws, our business operations, technology, or data use practices. Each time we make material changes, we will update the “Effective Date” at the top of this Policy and post the revised version on this page.

We encourage you to review this Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any updates constitutes your acknowledgment and acceptance of the revised Policy.

11. Contact Us

We welcome any questions, comments, or complaints regarding this Privacy Policy or our data handling practices. You may also use the contact methods below to exercise your rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

- Right to Access: Request a copy of personal data we have collected about you;

- Right to Delete: Request deletion of your personal information in our records;

- Right to Correct: Request correction of inaccurate data;

- Right to Limit Use: Limit our use of sensitive personal information (such as artwork or payment details);

- Right to Opt-Out: Request that we do not sell or share your personal data;

- Authorized Agent Submission: You may authorize an agent to act on your behalf, subject to valid documentation and identity verification.

Authorized agents must provide written authorization signed by you or other legal proof of authority. We may also require you to verify your identity directly with us to confirm the legitimacy of the request.

To exercise your rights or contact us for privacy matters, please use the following methods:

📧 Email: privacy@illusioncommerce.com  

🌐 Privacy Request Form: www.illusionpromote.com/privacy-request  

**Note:** As an S Corporation registered in California, we do not publicly disclose our company phone number or mailing address. However, if needed, we will provide our contact details after verifying your identity.

We will respond to verifiable requests within 45 days. If more time is needed (up to an additional 45 days), we will notify you of the reason and extension period.

We will not discriminate against you for exercising any of your privacy rights. This includes, but is not limited to, denying goods or services, charging different prices or rates, or providing a different level or quality of service—unless such difference is reasonably related to the value provided by your data.